Refund policy

30-DAY RETURNS

You have 30 days from the date of delivery to request a return. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging, with proof of purchase.

To start a return, email hello@thermoxrecovery.com. Once your return is accepted, we will arrange collection and send you instructions. Items sent back without a return first being accepted cannot be processed.

RETURN COSTS

- Faulty, damaged or incorrect items: we cover all return costs.
- Change of mind (UK): a return shipping fee may apply. We will give you a quote before you confirm your return.
- Change of mind (US): a flat return shipping charge and a 15% restocking fee apply. The exact amount is shown before you confirm your return.

DAMAGES AND ISSUES

Please inspect your order on delivery and contact us immediately if the item is defective, damaged, or you received the wrong item. Transit damage must be reported within 48 hours of delivery.

EXCHANGES

Return the item you have and, once the return is accepted, place a separate order for the new item.

YOUR STATUTORY RIGHTS

Nothing in this policy affects your statutory rights. UK and EU consumers can also cancel within 14 days of delivery without giving a reason, provided the item is returned unused and in its original condition.

REFUNDS

We will confirm once your return has been received and inspected. Approved refunds are issued to your original payment method within 10 business days, less any applicable return charges. If more than 15 business days have passed since approval, contact hello@thermoxrecovery.com.