Frequently Asked Questions
Everything you need to know about your Thermox system, from setup to daily use.
Yes. The Thermox system is designed for simple setup, with most customers up and running within minutes.
Absolutely. The system is built for both indoor and outdoor environments using durable, high-quality materials.
No. The system is fully self-cooling, so there is no need for ice.
The system provides precise temperature control, allowing you to reach optimal cold plunge conditions for recovery and performance.
Cold exposure is commonly used to support recovery, improve focus, reduce stress, and build mental resilience.
Most users begin with a few sessions per week and gradually build up to more frequent use depending on their routine.
Typical sessions range from 2 to 5 minutes, depending on experience and comfort level.
With proper maintenance and filtration, water can be kept clean for extended periods. We recommend regular checks and periodic changes depending on usage.
Yes. Built-in filtration helps maintain clean, clear water for consistent use.
Yes. With proper maintenance, the system is designed for safe and regular use.
UK orders are pre-order with free UK delivery. Your unit is reserved from our next shipment and dispatched within 8 to 10 weeks of your order, and we will confirm your dispatch date by email. US orders ship from our US warehouse and arrive in 5 to 8 business days.
Yes. Delivery is included. There are no hidden fees at checkout.
All Thermox systems are backed by a 1-year warranty from the date of delivery. This covers manufacturing defects and faults in key components, including the cooling system, pump, electrical components, and structural integrity of the unit.
The warranty does not cover general wear and tear, misuse, improper setup, failure to follow maintenance guidelines, or cosmetic damage that does not affect performance.
Simply contact our support team and we'll guide you through the next steps, whether that's troubleshooting, repair, or replacement, to get your system back up and running as quickly as possible.
We offer a 30-day returns window from the date of delivery. Items must be unused and in original condition.
Email us at hello@thermoxrecovery.com and a member of our team will get back to you.
Our UK team is available 7 days a week. We aim to respond to all enquiries within 24 hours.
We operate in the United Kingdom with a dedicated support team available throughout the week.