FAQ – Thermox

Frequently Asked Questions

Everything you need to know about your Thermox system, from setup to daily use.

Is the system easy to set up?

Yes. The Thermox system is designed for simple setup, with most customers up and running within minutes.

Can it be used indoors and outdoors?

Absolutely. The system is built for both indoor and outdoor environments using durable, high-quality materials.

Do I need to add ice?

No — the system is fully self-cooling, so there is no need for ice.

How cold does the water get?

The system provides precise temperature control, allowing you to reach optimal cold plunge conditions for recovery and performance.

What are the benefits of cold plunging?

Cold exposure is commonly used to support recovery, improve focus, reduce stress, and build mental resilience.

How often should I use it?

Most users begin with a few sessions per week and gradually build up to more frequent use depending on their routine.

How long should I stay in?

Typical sessions range from 2–5 minutes, depending on experience and comfort level.

How often do I need to change the water?

With proper maintenance and filtration, water can be kept clean for extended periods. We recommend regular checks and periodic changes depending on usage.

Does the system include filtration?

Yes — built-in filtration helps maintain clean, clear water for consistent use.

Is it hygienic for daily use?

Yes. With proper maintenance, the system is designed for safe and regular use.

How long does delivery take?

Each Thermox system is prepared to order to ensure the highest quality and performance. Delivery typically takes 8–12 weeks from the date of purchase, with updates provided throughout the process.

Is delivery included in the price?

Yes — delivery is included. There are no hidden fees at checkout.

What does the warranty include?

All Thermox systems are backed by a 1-year warranty from the date of delivery. This covers manufacturing defects and faults in key components, including the cooling system, pump, electrical components, and structural integrity of the unit.

What is not covered under warranty?

The warranty does not cover general wear and tear, misuse, improper setup, failure to follow maintenance guidelines, or cosmetic damage that does not affect performance.

What happens if something goes wrong?

Simply contact our support team and we'll guide you through the next steps — whether that's troubleshooting, repair, or replacement — to get your system back up and running as quickly as possible.