Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking details.

Please note: During peak periods or promotional events, processing times may be slightly extended.

Shipping Times & Rates

We offer shipping to the following regions:

United Kingdom: 8-12 Weeks
International: 10-14 Weeks

All prices include complimentary shipping, no additional fees at checkout.

Large Item Deliveries

Due to the size and nature of some of our products (e.g. saunas and plunge baths), delivery may be completed via a specialist courier or freight service.

Delivery is typically kerbside/drop-off only
You may be contacted directly by the courier to arrange a suitable delivery date
Please ensure someone is available to receive the delivery

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates to appear.

Delays

While we aim to deliver within the estimated timeframes, delays can occasionally occur due to factors outside our control (e.g. courier delays, customs processing, weather conditions).

We appreciate your patience and understanding.

Incorrect Address

Please ensure all shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.